Société des Cafés (us and us) is the operator of (https://www.societedescafes.com) (Website). By placing an order on this website, you agree to the terms below. These are provided to ensure that both parties are aware of and agree to this arrangement in order to protect each other and set expectations for our service.rvice.
Subject to stock availability. We try to maintain accurate stock accounts on our website, but from time to time there may be an inventory discrepancy and we will not be able to process all of your items at the time of purchase. In this case, we will provide you with the available products and contact you to find out if you would prefer to wait for the restocking of the out-of-stock item or if you would prefer for us to issue a refund.
2. Shipping costs
Shipping costs are calculated during payment according to the weight, dimensions and destination of the items in the order. Payment for shipping will be collected with purchase.
This price will be the final price of the shipping costs for the customer.
3.1 Return due to change of mind
Société des Cafés will gladly accept returns due to a change of mind as long as a return request reaches us within 30 days of receipt of the item and is returned to us in its original, unused packaging. and in resalable condition.
Return shipping costs will be paid at customer's expense and will need to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this is complete via email. Société des Cafés will refund the value of returned goods but will NOT refund the value of shipping charges paid.
3.2 Warranty returns
Société des Cafés will be happy to honor any valid warranty claims, provided that a claim is submitted within 90 days of receipt of the items.
Customers will need to prepay the return shipping cost, but we will refund you if a warranty claim is successful.
Upon receipt of the items for warranty claim, you can expect Société des Cafés to process your warranty claim within 7 days.
Once the warranty claim has been confirmed, you will have the choice between:
(a) refund to your payment method
(b) a store credit refund
(c) a replacement item sent to you (if stock is available)
4. Terms of delivery
4.1 Transit times at national level
Usually domestic shipments are in transit for 2-7 days
4.2 International transit time
Typically, orders shipped overseas are in transit for 4-22 days. This varies greatly depending on the carrier you have selected. We are able to give you a more accurate estimate when choosing your courier at checkout.
4.3 Shipping time
Orders usually ship within 2 business days of order payment.
Our warehouse operates Monday through Friday during normal business hours, except holidays, when the warehouse will be closed. In these cases, we take steps to ensure that shipping delays are kept to a minimum.
4.4 Change of delivery address
For change of delivery address requests, we are able to change the address at any time before the order is dispatched.
4.5 P.O. Shipping by box
La Société des Cafés will ship to P.O. box addresses using postal services only. We cannot offer courier services to these locations.
4.6 Shipping to military address
We can ship to military addresses using USPS. We cannot offer this service using courier services.
4.7 Out of stock items
If an item is out of stock, we will cancel and refund the out-of-stock items and ship the remainder of the order.
4.8 Delivery time exceeded
If the delivery time has exceeded the expected time, please contact us so that we can investigate
5. Notifications follow-up
Upon shipment, customers will receive a tracking link from which they can track the progress of their shipment based on the latest updates made available by the carrier.
6. Packages damaged in transit
If you find that a package is damaged in transit, if possible, please refuse the package from the courier and contact our customer service. If the package was delivered without you being present, please contact customer service for the next steps.
7. Duties and taxes
7.1 Sales tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import duties and taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the country of destination. This varies by country and Société des Cafés encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes on arrival in your destination country, the goods will be returned to Société des Cafés at the customer's expense, and the customer will receive a refund for the value of the goods paid, less the cost of return. . delivery. The cost of the initial shipment will not be refunded.
If you change your mind before receiving your order, we may accept cancellations at any time before the order ships. If an order
has already been shipped, please refer to our refund policy.
Packages are insured against loss and damage up to the value indicated by the carrier.
9.1 Process for packages damaged in transit
We will process a refund or replacement as soon as the carrier completes their investigation of the claim.
9.2 Process for packages lost in transit
We will process a refund or replacement as soon as the carrier investigates and finds the package lost.
10. Customer service
For any customer service request, please submit a request to https://societedescafes.com/pages/nous-joindre